Walter Ikani, a medical worker in Calabar, says Np 1.6 million has mysteriously disappeared from his Guaranty Trust Bank (GTB) account.
Ikani told FIJ that he visited and wrote to the bank several times after the incident, but despite his efforts, nothing positive was obtained.
The health care worker said the fraudulent activity on his account occurred six days after he asked for his new ATM card.
He said he received a call from an unknown number on August 7 and that the speaker sounded like an automated voice reading out a series of numbers.
“I was confused by the voice message and immediately hung up, but then a series of alerts appeared, about 11 of which resulted in a total of N1,650,000 from my GT bank account,” said Ikani of his FIJ. told to He said he was surprised that SportyBet was the recipient of fraudulent transactions on his account.
Ikani said Debit contacted his account officer shortly after his series of alerts, who promised to limit the account and escalate the matter.
“I searched the internet for Sportybet customer service and filed a complaint. He asked me to report the incident to GT Bank so that I could.
“Second Account His manager was a little more considerate. She told me that the money was further transferred to her Palmpay account and she read it to me. ”
The morning after the incident occurred, Ikani approached her GT Bank branch on Calle Calabar and lodged a formal complaint in a letter addressed to the branch manager. He said this was in addition to a previously sent email that the bank confirmed.
Ikani said he received an email back a few days after visiting the bank saying the bank could not agree to refund his money because the transaction was made using his primary card information.
Upon further inquiry, GT Bank asked him to complete a card dispute form so that the fraud team could verify the transaction, he said.
“GT Bank later sent the results of its card dispute investigation, and he said the funds were further transferred to three of his accounts owned by either Palmpay, Polaris or Zenith Bank,” he said. rice field. “They pointed out that I am the beneficiary of the account. In the meantime, a quick verification of the account reveals its real name.
“I found two points in their report that were still ambiguous. Which beneficiary account were the monies initially moved to, and what is its name? He queried.
“Secondly, how come the Palmpay account number that the Sportybet customer support person first mentioned was not represented in their report considering that the transfer details on their report did not capture the whole transfer of N1,650,000?”
When FIJ emailed GT Bank about the matter, they sent a canned answer instructing the reporter to phone them instead. The bank’s phone number, however, was unavailable at the time of publication.
