Customers express frustration as GTbank ATM services, mobile apps, others suffer network failure
Many customers have taken to social media, particularly X, to express their frustration over the recent network failures experienced with Guaranty Trust Bank (GTB) over the past few hours.
Users of GTB are currently infuriated by the network disruptions, which have resulted in delayed and failed transactions.
GTBank, one of Nigeria’s leading tier-1 banks, embarked on a high-profile transition from ICS Financial Services to the Finacle Core Banking System by India’s EdgeVerve Systems.
transition from ICS Financial Services to the Finacle Core Banking System by India’s EdgeVerve Systems.
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One X user, identified @Muhammed_NFT jokingly asked the bank to go find another thing to do, if it can no longer offer seamless banking services.
“Aye GTB ti baje, if they know they can’t run a Banking business properly they should shutdown and start selling popcorn or akara People tweeting about having issues with GTB every minute.”
Another user @fabianthafirst_ said; “GTBank has the worst customer service I have ever experienced in my life.”
@Qwestionaire lamented; “How have the mighty Gtbank fallen. Gtbank was one of the best banks that year, them don spoil am.”
@ikempaul01 reacted; “@gtbank what have I done to deserve this unruly treatment from you? You have kept me stranded for days now, I don’t think I deserve this from you.”
@SeyisolaI calling out the bank over poor services said; “@gtbank, I made a transfer, Monday 03, March , 2025 at 11:52am from my
@gtbank with my bank to accessbank, till now, gtbank had not credited my access Bank.”
@gtbank I made a transfer, Monday 03, March , 2025 at 11:52am from my @gtbank with my bank to accessbank, till now, gtbank had not credited my access Bank pic.twitter.com/NNLU7vq2eY
— EmmanuelJames (@SeyisolaI) March 3, 2025
@waywardk_ said; The painful thing is they haven’t come out to address the issue, they don’t give a fuck about their customers … I hope everyone moves their money and leaves this useless bank.”
Meanwhile, the bank is yet to address the issue as the customers continue to express frustration as of press time.
